Automating Field-Labour Payroll and Dispatch

One dashboard to run dispatch, multi-jurisdiction payroll, compliance, and AI-powered recruiting end-to-end.

Client context

A field-labour staffing operator runs crews on remote field-service pads, billing client companies for labour while paying workers through a third-party payroll provider. Worker sourcing, compliance documents, timesheets, client rate sheets, and payroll exports lived in five disconnected SaaS tools and a sprawl of spreadsheets. They needed a single internal system to own the whole lifecycle.

The challenge

Crews were dispatched from a manual sheet, with per-line earnings, kilometres, truck/subsistence rates, and overtime calculated by hand. Multiple overtime rules apply depending on jurisdiction, and a single wrong daily entry could ripple into weekly overtime, exposing the company to both underpayment complaints and client overbilling.

Preparing payroll meant reconciling timesheet data against per-worker and per-client rate sheets, then hand-formatting payroll import files. Onboarding a worker required downloading a resume from an applicant tracking system, fetching certificates from a compliance platform, and stapling them into a branded PDF "ticket package" before each dispatch.

The solution

An authenticated internal operations platform that unifies dispatch, payroll, compliance, and recruiting into one secure dashboard.

• Dispatch grid that auto-populates client rates, flags missing rates or invalid positions, and recomputes worker earnings, client invoice amounts, and profit per row.
• Jurisdiction-aware overtime engine that inspects the whole work week and applies the correct rules per entry, including travel-day handling.
• Payroll automation that generates import files straight from approved dispatch rows.
• One-click ticket packages that merge resumes, questionnaires, and certificates into a branded, letterheaded PDF with cover page.
• Worker compliance hub that brings candidate and worker lists together, with an SMS conversation dashboard and reusable message templates.
• AI recruiter that places single or bulk screening calls via voice assistants; transcripts, outcomes, and costs flow back into the recruitment pipeline.

Outcomes

• 6 operational modules (dispatch, payroll, worker compliance, people/client management, ticket packages, and AI recruiting) consolidated behind one authenticated dashboard, replacing manual handoffs across 5+ external tools.
• Multi-jurisdiction overtime engine computes daily and weekly OT automatically from the work-week context of every entry, removing manual per-jurisdiction calculation.
• 50+ earning/cost/profit columns tracked per dispatch line (worker earnings, client invoice amount, KM/truck/subsistence/stat pay, CPP/EI costs, profit) in a single schema, with missing-rate and invalid-position highlighting to catch underbilling before it ships.
• 7 systems integrated behind one UI instead of swivel-chairing between logins.
• Branded ticket packages produced in one click rather than assembled manually per worker.
• AI-assisted recruiting in production with transcripts and call logs recorded against the candidate pipeline.